Hello, I am very sorry to hear of your ongoing connection issues. I understand how service interruptions can be a problem as I work from home and reliable service is very important. We absolutely will credit accounts if there is a declared outage. You would need to contact us, so we can verify the outage and we will apply a credit as we do not expect customers to pay for services they are not receiving. We are available 24/7 over the phone, chat, social media and email. We can be called at 1(800) 234-3993 or emailed at Cox.Help@cox.com. Now not all homes react the same way in an outage. Some homes might have intermittent or no services and some might not be affective at all. This is the reason an automated credit is not applied to customers’ accounts. If there is anything else we can assist with, please email us. Thank you for your time and for choosing Cox support.
