Forum Discussion

bdcook's avatar
bdcook
New Contributor
4 years ago

My internet goes out several times an hour for the last couple of months. Anyone else have the same problem. We live in the 85748 zip code.

We live in the 85748 zip code we loose our internet several times in hour for the last couple of months. When I call they are able to fix  it remotely. In fact just writing this it has gone out twice...
Allan's avatar
Allan
Moderator
4 years ago
@Phrehnck, Please let us know if you continue to experience issues after the tech visit. We will be here to help. -Allan, Cox Support Forums Moderator.
phrehnck's avatar
phrehnck
New Contributor II
4 years ago

I had multiple packet loss windows in the morning to a little after noon and the connection stabilized around 1:30pm.  The technician arrived around ~4:10pm and I explained that the connection is currently stable while showing him the PingPlotter timeline.

The tech connected the coax from modem to his diagnostic device.  After a couple minutes he told me that it's testing for packet drops.  Then he says that everything checks out and that there are no problems.

My last warning after getting back online was "REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value".

https://imgur.com/a/Wc3Opon