Forum Discussion

myers007's avatar
myers007
New Contributor
5 years ago

multiple modems?

"Oops! It looks like your account has multiple active modems and unfortunately we cannot reset unique modems online at this time. Please Contact Us to troubleshoot your connection."

why am i recieving this message when i have one modem. if theres a second one connected it is unauthorized and would explain the huge data spikes that occur at seemingly random intervals

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Myers007

    We like to take a closer look at this please email my team your full-service address and full name to cox.help@cox.com. Also, are you receiving an email, text or pop up stating this?



    Jonathan J
    Cox Moderator
    • myers007's avatar
      myers007
      New Contributor
      5 years ago

      i get this when i try resetting the modem via the cox website or mobile app

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Myers007, this case is currently being escalated and we will reach out to you once we receive additional information. -Kevin M. Cox Support Forum Moderator