Forum Discussion

myers007's avatar
myers007
New Contributor
5 years ago

multiple modems?

"Oops! It looks like your account has multiple active modems and unfortunately we cannot reset unique modems online at this time. Please Contact Us to troubleshoot your connection." why am i reciev...
JonathanJ's avatar
JonathanJ
Former Moderator
@Myers007

We like to take a closer look at this please email my team your full-service address and full name to cox.help@cox.com. Also, are you receiving an email, text or pop up stating this?



Jonathan J
Cox Moderator
myers007's avatar
myers007
New Contributor
5 years ago

i get this when i try resetting the modem via the cox website or mobile app

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Myers007, this case is currently being escalated and we will reach out to you once we receive additional information. -Kevin M. Cox Support Forum Moderator