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1486374269's avatar
1486374269
New Contributor II
5 years ago

Months of poor internet performance; what will it take to get an actual repair?

Here's the deal, Cox.  The problem I'm having is a combination of 902MHz ISM ingress and an exceedingly poor gain structure. And probably an "over-subscribed node", but that's just a hunch. It's...
connection issues
Frustration
1486374269's avatar
1486374269
New Contributor II
5 years ago

Just to add, shortly after this post was made a new channel profile was pushed to my modem that mapped around 902ISM, basically solving my connection problem for a few days. 

As of a couple of  hours ago another new profile was pushed utilizing channels 21-25 (903MHz - 927MHz centers), the problems recurred. 

I "refreshed" the modem and only channels 21 and 25 from the 902 band bound, the problem is diminished, but still extant.  The event log in the modem is recording errors associated with those two channels, which it hadn't before.  Interesting.