Forum Discussion

1486374269's avatar
1486374269
New Contributor II
5 years ago

Months of poor internet performance; what will it take to get an actual repair?

Here's the deal, Cox.  The problem I'm having is a combination of 902MHz ISM ingress and an exceedingly poor gain structure. And probably an "over-subscribed node", but that's just a hunch. It's...
connection issues
Frustration
Dave9's avatar
Dave9
Contributor III
5 years ago

I know what those words mean but I don't work for Cox. Sorry. Your best hope is to schedule a tech and request that they send an employee not a contractor. Most techs won't know what you're talking about but if you get lucky you might get someone who does. Don't bother with chat support for something like this. Use phone or e-mail support only.