Losing internet connection regularly - half downstream channels unlocked 0db SNR

Question

Issue started ~6 weeks ago but resolved itself until yesterday. I noticed half of my downstream channels are unlocked with 0db SNR, tons of correctables and uncorrectables when usually they're at 0. I have lots of print-to-PDFs from over the last 6 weeks.

Currently there are 2 more channels down than the last issue - currently have only 7 downstream channels locked and OFDM Locked @ 0db SNR.

regularcustomer · Answer

https://imgur.com/a/dqQ59nD&nbsp;This is today - internet is working today randomly

regularcustomer · Answer

This is yesterday, when internet wasn't working:&nbsp;https://imgur.com/a/xiU6RhX

regularcustomer · Answer

This was our last exchange:&nbsp;My internet connection keeps dropping all day. - Internet - Internet Forum - Cox Support Forums
Basically same issue, though now more channels are dropping with 0db SNR

regularcustomer · Answer

I'm still directly connected to the Cox Coax line, only one connection point at the freeway (grounded 1:1 terminal) no splitters in between modem and the ground.

Forum Discussion

Losing internet connection regularly - half downstream channels unlocked 0db SNR

4 Replies

Related Content

Unknown device regularly connecting to my network

Connection Issues

Nichhawk CAX-80 Poor Downstream

Cox Not Allowing 3rd Modem to Connect?

Any way to adjust Cable Modem Downstream Power Levels?

Recent Discussions

Upgrade and purchase a new Modem

Panoramic wifi not working on phone

Can I get a payment arrangement

not getting notifications from the forums

Internet Outage