Hi Jrusywick. We truly apologize for the extended outage. We understand that outages are never fun. Once updates are available, we send them through text notifications and on our Cox app. This is why we suggest signing up for those notifications. Customer service representatives have access to the same information that you do through those avenues. I understand that you want answers, once those answers are available, they are made available through those notifications' methods. If you have any additional questions, please email us at cox.help@cox.com.
