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BrainsickGraves's avatar
New Contributor
5 years ago

Less than 50% of my internet speed

For the last few months, I've been having pretty awful packet loss. I spoke to a bunch of representatives and eventually, the issue got a sort of bandaid but for the last week or so I've had connectivity issues while gaming. Intermittent lag spikes have made online gaming impossible. While doing speed tests I've gotten considerably high ping(Much higher than what I normally get), and download speeds as low as 24-40 and I'm on the Ultimate Package. Don't understand what I need to do to get this fixed but it's becoming a real pain to my wallet.

2 Replies

  • Hi BrainsickGraves, since your modem is reporting packet loss, an on-site technician is needed to resolve this issue. If you'd like my team to assist you in scheduling a service call, drop us an email at You can also send us a private message from Facebook or Twitter or call our 24/7 Technical Support team at 866-867-7644. -Becky, Cox Support Forums Moderator