Forum Discussion
BenS1
Former Moderator
Hi @Gotcha29,
We definitely understand how frustrating it is to have speeds drop after an update. I checked your modem and there are a few resets and timeouts on it. Also are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
We definitely understand how frustrating it is to have speeds drop after an update. I checked your modem and there are a few resets and timeouts on it. Also are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
Gotcha29
5 years agoNew Contributor III
no splitters no amplifiers straght line from co to modem brand new cable on my end worked great for almost a week now the speed has been cut in half its not on my end.
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