It's time for regular packet loss again!
Hi there, if you want some backstory, read these:
Cox Line Quality Issues - Regular Upstream packet loss - Internet - Internet Forum - Cox Support Forums
Line quality issues are back again... - I...
Forum Discussion
@psycho
We are unable to schedule a maintenance technician without first scheduling a service call. I know this step may add more frustration, but please know that we need to follow our established procedures in this situation.
Jonathan J
Cox Moderator
We are unable to schedule a maintenance technician without first scheduling a service call. I know this step may add more frustration, but please know that we need to follow our established procedures in this situation.
Jonathan J
Cox Moderator
I understand that. They should have a star system in their customer notes so this stops wasting time and money. Something like:
* = doesn't really know what the internet is.
** = has heard of TCP/IP.
*** = average computer savvy user.
**** = sets up their own modem and router.
***** = knows Cisco IOS, network guru.
I wonder how much Cox could save on initial service tech calls by doing this....?While online you can get quick answers to almost everything, but of course if your Internet is down, so is your access to the very info you need to get back online.😏
"I need my Internet so I can fix my Internet."
During my [Cox Contractor] service call yesterday, they replaced the line from the pole to the house.
There was no change.
They said they couldn't escalate it due to a ticket already being entered two days ago.I called Cox, and they had me switch modems back from Cox's own Arris TM3402A to my own Arris CM8200A (also DOCSIS 3.1) to see if anything improved. It didn't, except I got a slight boost (1-2 dB) on my signal levels. S/N is good also at around 40 dB on most bonded channels.
Next thing I know, there's an outage notification in the Cox app:
Once the notification was cleared, I set away my Pingplotter again.... it looks like it was great overnight, and then after 10 this morning it all went to heck again:The saga continues......
