Forum Discussion

shadellsimpson's avatar
shadellsimpson
New Contributor
6 years ago

Is there a way to remove internet add ons online?

Is there a way to remove internet add ons online? I needed to increase my data usage to the "500GB Additional Data Plan" but i don't need that every month. How can i remove this online for my next billing cycle so i dont get charged the additional cost, if possible?

  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Misslovexo,

    The last thing we would want is to lose a loyal customer.  Customer Service is very important to us and I am very sorry to learn of your experience.  If you still need assistance we would be happy to help.  Please share your full name and account details  on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
    Cox Support Forum Moderator 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @Shadell

    Thanks for contacting social media there is no way to remove service online you would need to call.

    Cox Moderator
  • Misslovexo's avatar
    Misslovexo
    New Contributor
    2 months ago

    Then when you call, after 20 mins of trying to upsell you, they will tell you there is an error trying to remove it and put you on hold. Terrible customer service and this call alone, to JUST remove the add on I no longer need, is so frustrating I want to switch to another provider.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Misslovexo,

    The last thing we would want is to lose a loyal customer.  Customer Service is very important to us and I am very sorry to learn of your experience.  If you still need assistance we would be happy to help.  Please share your full name and account details  on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
    Cox Support Forum Moderator