is there a way to disable all SPAM filtering on the Cox servers?
I
s there a way to disable all SPAM filtering on the Cox Webmail servers? I notice some valid mail never makes it to my Apple Mail account.
thanks
Forum Discussion
Please provide an option in Webmail for the user to disable Spam filtering!!!
I am having the same problem with Cox marking legitimate email as Spam. The problem started a few months ago when I noticed I hadn't received bills that are normally sent to me every month.
I seldom log into Cox Webmail. I do my own spam filtering with Mailwasher and download my email to Outlook on my desktop.
When I finally logged into Cox Webmail I saw that Cox had moved these emails, along with many other legitimate ones, to Spam. I marked these emails as "Not Spam" and moved them to the Inbox. However, Cox seemed to ignore this because the next month, the bills were once again marked as Spam. I have tried defining the senders as Contacts and using Webmail filters but all of that seems to be ignored.
This is going to be a serious problem for anyone who is missing emailed bills because Cox Webmail is marking the email as Spam.
Marking an email as "Not Spam" just moves that specific email to the Inbox. It does nothing to change how future email from that sender is handled. Filter Rules are not applied to email that's been flagged as spam by an online security company. The current version of Webmail has no way to prevent email flagged as spam from going to the Spam folder. Your only option is to "Unsubscribe" from the sender to prevent them from sending the email in the first place. Obviously that solution wouldn't be applicable for email wrongly identified as spam. For that I would suggest contacting cox.help@cox.com. Include your name and full service address.
