Forum Discussion

henders's avatar
henders
New Contributor II
8 years ago

Is there a way to add an email domain to my blocked senders list?

The Cox spam filter seems to do a good job filtering out junk emails, but there are still many that get through. There used to be a way to add an email domain to the blocked senders list, but there no longer appears to be a way to just enter a specific domain. I would like to block some email domains to cover all email addresses from that domain and minimize the amount of entries in the blocked senders list, which appears to have a max limit. Thanks for any help. (This is a follow up to an earlier related post that appears to be locked.)
  • Davidoo's avatar
    Davidoo
    Contributor
    8 years ago

    Yes, I would like that too.  The scammers just change the name in front of the @ symbol, but harder to change their domain.  We should be able to just block anything from that domain.

  • Allan's avatar
    Allan
    Moderator
    8 years ago

    Hello,

    Our new email platform does not have the option to block an entire domain. However, you can create new rules that can block emails based on certain criteria such as date, content, name, etc.

    Thanks,

    Allan - Cox Support Forums Moderator.

  • Skeeter's avatar
    Skeeter
    New Contributor II
    8 years ago
    I spent better of an hour on the "tellie" with a Cox Support person. Didn't gain a thing, more or less a waste of our times. My beef was about how to delete my "Primary" email address as I was getting some fifteen spam/junk emails daily, and wanted to delete the email address and install a new one. My wife has her email address on the same account, and that is where the problem occurs. I can delete my email but Cox has to delete hers also. So, the support person suggested that I copy all those spam/junk emails and send them to ...SoparReport@cox.net and there they will take care of them. As of 5:30 pm today, they still (Cox) is letting them ride into my email account.
  • ColleenD's avatar
    ColleenD
    Moderator
    8 years ago
    Skeeter,

    Primary Cox ID's typically can't be deleted except in rare cases, especially when additional ID's are involved. Deleting a primary ID affects all benefits of having the ID as well as affecting your additional ID's.
    Managing spam can be frustrating. Senders of spam are constantly changing the message content and from address. You can mark messages as spam in webmail or forward to spamreport@cox.net for the messages to be reviewed. If the offending emails are from a particular domain you can set a rule to automatically delete them, but all emails from the domain would be deleted.
  • Skeeter's avatar
    Skeeter
    New Contributor II
    8 years ago
    ColleenD said:
    Skeeter,

    Primary Cox ID's typically can't be deleted except in rare cases, especially when additional ID's are involved. Deleting a primary ID affects all benefits of having the ID as well as affecting your additional ID's.
    Managing spam can be frustrating. Senders of spam are constantly changing the message content and from address. You can mark messages as spam in webmail or forward to spamreport@cox.net for the messages to be reviewed. If the offending emails are from a particular domain you can set a rule to automatically delete them, but all emails from the domain would be deleted.
    I've read/heard your "run-a-rounds" on this matter. You at Cox have no clue how to solve a matter, other, than send me the monthly check to continue the internet subscription. Well!, there is a sure way to solve it my way. Get Dish-Direct Dish, or Hughes and fly away from Cox Communications. It's always been when customers have complaints about their service or matters that are not solved/cleared up, make some dam changes to your "thinking" and make it right. Bye, Bye.
  • ColleenD's avatar
    ColleenD
    Moderator
    8 years ago
    Skeeter,

    I'd hate to see you go over something that affects all email platforms and providers. No email platform will ever accurately filter spam 100% due to the ever-changing content in the messages, but by customers marking messages as spam (or not spam) our filter learns and adapts. We appreciate your feedback and have shared it with appropriate leadership.