Forum Discussion

Lizzy2195816's avatar
Lizzy2195816
New Contributor

Is The Chat Broken Or Why Is It Missing?

Good afternoon,

I'm in need of contacting live chat, but it sometimes is missing and sometimes not missing on the sidebar. Is Cox fixing the live chat support, or why is this? Currently, the live chat on the side is having one of those days where it's missing. 

4 Replies

  • CurtB's avatar
    CurtB
    Valued Contributor II

    Cox websites require cookies.

    You are able to post here because the device you are using allows cookies for this site.  You must also allow cookies for the site where you are attempting to initiate a chat.

    • Lizzy2195816's avatar
      Lizzy2195816
      New Contributor

      Cookies are allowed, so that's why I was wondering what was going on with chat. Sometimes it appears. Sometimes it doesn't. Yet cookies are allowed. 

      • CurtB's avatar
        CurtB
        Valued Contributor II

        WiderMouthOpen is right, but it is possible to get an actual person eventually.  Instead of using chat, just contact cox.help@cox.com

        If you still want to use chat...  What browser are you using when it doesn't work?

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @Lizzy2195816
    Please click on the link below and click 'Let's Chat' on the right-hand side of the screen.
    www.cox.com/.../home.html

    Ben S.
    Cox Support Forums Moderator