Is COX in denial with packet loss and MS spikes? Southern CA
For the last month I have had constant packet loss between 6%-25% at all times of the day along with MS spiked from 20-500 non stop. I have already have 6 techs come out to my house and all but 1 tech told me that they cant find anything wrong. I had one Authorized tech tell me he couldn't even track packet loss and could only check signal strength.....This is getting out of control, I even had a rep online ping my router and tell me "oh yea I see you are getting 11% packet loss right now...but I cant do anything" At this point I don't even know what to do with COX. They have a monopoly in most of orange county and I literally don't have the option to switch to another provider which I don't understand how that is even legal?
Here is a example of what I am pinging right now to google.com