Forum Discussion

matt6815's avatar
matt6815
New Contributor II
6 years ago

Is COX in denial with packet loss and MS spikes? Southern CA

For the last month I have had constant packet loss between 6%-25% at all times of the day along with MS spiked from 20-500 non stop. I have already have 6 techs come out to my house and all but 1 tec...
matt6815's avatar
matt6815
New Contributor II
6 years ago

This is the response I get from COX now when I asked for a tech, they are literally making it impossible for you to even schedule appts anymore LOL

4:46 PM
They have actually set an outage today due to congestion in the area. When outages are posted, we are unable to schedule appointments. You can always check on the status updates on the Cox Connect app or your account on http://cox.com via mobile or https://cox.com/residential/support/outages.html
. If concerns would remain once restored, please reach out to us and we can help set up an appointment to have a tech return for more testing. -Dan
jonathonjoseph's avatar
jonathonjoseph
Contributor
6 years ago

Also, the outage warning you get doesn't mean there is a field team working on the problem. I use to walk to the CTMS box each night it would go up and walk the neighborhood where my node ties in and there was never a cox crew doing anything. Its just a block from tier 1 dispatching techs for known infrastructure short falls. 

  • Alef_Meem's avatar
    Alef_Meem
    New Contributor III
    6 years ago

    Is there any way to find out where out where our local CMTS is located?

    • jonathonjoseph's avatar
      jonathonjoseph
      Contributor
      6 years ago

      Depends if your cables are underground or on power lines. Our neighborhood is on power lines, so I can just following the cable from my house to the power line and then just follow the power lines until it eventually goes down to the ground where a bunch of boxes are.