it something backend related, 100000%. you need to email them and keep pushing to get it fixed,
This is the response I get from COX now when I asked for a tech, they are literally making it impossible for you to even schedule appts anymore LOL
Also, the outage warning you get doesn't mean there is a field team working on the problem. I use to walk to the CTMS box each night it would go up and walk the neighborhood where my node ties in and there was never a cox crew doing anything. Its just a block from tier 1 dispatching techs for known infrastructure short falls.
Is there any way to find out where out where our local CMTS is located?
They started doing the same in Arizona.
"We've noticed a temporary outage related to your Internet, TV and Phone service in your area and we're working to fix the problem. Estimated Time to Repair: 10:04 PM Don't wait on hold: get text messages as soon as we have outage updates."
They are just setting the time to for repairs to be complete each night at the time when usage goes down so when you contact them there are no issues on your connection. Ive gotten these outages almost every night for almost 2 1/2 years. Difference now is it use to be posted from 5pm to 10pm when usage is heavy and people are off work to 9am to 10 pm each day. Insane that this is even legal and allowed to happen, but when you have a monopoly on the market, the consumers yours to *** at will.
