Internet Stuttering/Outages?
For the past two months our network has been “stuttering” or going through outages daily or multiple times a day. All lights remain lit on the modem as if it’s functioning as normal, but not a single...
Forum Discussion
If they are able to remotely reset the modem, it's online. If it WASN'T, then they could not communicate with it, and tell it to restart. That indicates some other issue. Have you swapped out the cable wire to the modem? Do you have other active cable connections in the home not being used? If so, removing the unnecessary splitters will help you out tremendously.
