Forum Discussion

Karelene's avatar
Karelene
New Contributor
4 years ago

Internet Speed

My daughter is a sixth grader and has to do school from her home on her computer just like most kids have to now.  We live with my father, her grandfather and he has to work from home.  She is not allowed to get on the wi-fi because it makes him  run slow on his computer.  He has to work because that is his income for living.  My parents pay for basic internet in their home, I was wondering if Cox would upgrade their internet for free during the duration of the schools being out so that my daughter and father could both do their jobs.  Thank you!

Karelene

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Karelene, here is the latest information we have regarding Cox's response to COVID-19:

    www.cox.com/.../coronavirus-response.html

    We are also supporting the FCC’s 'Keep America Connected" initiative as part of the company’s ongoing response efforts. This post is now locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support