Hi Karelene, here is the latest information we have regarding Cox's response to COVID-19:
www.cox.com/.../coronavirus-response.html
We are also supporting the FCC’s 'Keep America Connected" initiative as part of the company’s ongoing response efforts. This post is now locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support