Forum Discussion

sten4's avatar
sten4
New Contributor
3 months ago

Internet speed slows shortly after modem reset

I have a brand new TP link BE 3600 router and an Arris SB8200 modem. I have been only getting an average of 20-30mbps download speed. I have gigablast. I reset the modem via the cox app, and for a short time get 900mbps + download and 100mbps+ upload. This lasts for a few moments then right back to 20-30mbps. New router, multiple resets, no change. I have had this issue for a few months. Do I need a technician to come out and check outside cable? What else can I do?

  • BrianM's avatar
    BrianM
    3 months ago

    If you hard-wire direct to your modem and experience the same trouble, we will likely need to have a technician out to investigate further.  Just be sure that any coaxial connections are tight and bypass any potential cable splitters if possible. If needed, send our team an email to cox.help@cox.com with your name, address and link to this post so that we can assist.

     

     

  • BrianM's avatar
    BrianM
    Moderator
    3 months ago

    If you hard-wire direct to your modem and experience the same trouble, we will likely need to have a technician out to investigate further.  Just be sure that any coaxial connections are tight and bypass any potential cable splitters if possible. If needed, send our team an email to cox.help@cox.com with your name, address and link to this post so that we can assist.