Forum Discussion

sten4's avatar
sten4
New Contributor
3 months ago

Internet speed slows shortly after modem reset

I have a brand new TP link BE 3600 router and an Arris SB8200 modem. I have been only getting an average of 20-30mbps download speed. I have gigablast. I reset the modem via the cox app, and for a sh...
  • BrianM's avatar
    BrianM
    3 months ago

    If you hard-wire direct to your modem and experience the same trouble, we will likely need to have a technician out to investigate further.  Just be sure that any coaxial connections are tight and bypass any potential cable splitters if possible. If needed, send our team an email to cox.help@cox.com with your name, address and link to this post so that we can assist.

     

     

BrianM's avatar
BrianM
Moderator
3 months ago

If you hard-wire direct to your modem and experience the same trouble, we will likely need to have a technician out to investigate further.  Just be sure that any coaxial connections are tight and bypass any potential cable splitters if possible. If needed, send our team an email to cox.help@cox.com with your name, address and link to this post so that we can assist.