Forum Discussion
Allan
Moderator
@Coolsul, Your modem is reporting multiple time out errors and that will cause issues with the service. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
coolsul
5 years agoNew Contributor
The tech who came over a few days ago connected the modem directly to the cable drop with a freshly crimped cable. There is nothing between the COX cable drop on the side of the house and the cable modem. If you have access to the history of this line you may notice that the signal, since this change has improved and the number of errors has been reduced, but the issue persists as mentioned above.
- ChrisL5 years agoFormer ModeratorCan you try connecting a PC directly to the modem then signing into your https://bit.ly/2h3A2u0 account to run a few speed tests there? -Chris
- coolsul5 years agoNew Contributor
- JonathanJ5 years agoFormer Moderator@Coolsul
The modem signal levels are still out of the range we like seeing them. Please try unplugging the power cord and reseating both ends of the coax cable also make sure the conductors aren't bent (copper pin). If you have another coax outlet you can also try that.
Jonathan J
Cox Moderator
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