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mediocreinterne's avatar
mediocreinterne
New Contributor

Internet randomly cutting out at least once or twice an hour

Like the title. Internet stops and cut out once or twice an hour. I cannot do any work since it takes another 5 to 10 minites to reconnect.

whats the protocol in which i am inclined to a refund if internet connect is only available about 70% of the day?

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  • BrianM's avatar
    BrianM
    Moderator
    We are seeing alot of timeout errors on your modem. Short of checking connections/bypassing any splitters we will likely need to have a technician out to investigate. If you need to setup a service call, please send us an email with your service address along with a link to this thread and we can help setup an appointment for you.

    Brian
    Cox Support Forum Moderator