Forum Discussion
thomascampbell
New Contributor
The Router is a Google Mesh router. The light on it turns red (meaning no internet). Other devices lose connectivity as well. Next time it happens I'll check the modem. Happens daily. Not the same time either. It's almost on a 28-30 hour cycle.
thomascampbell
4 years agoNew Contributor
Just had another outage. 8:40am Pacific time on 12/13/2020.
This time I looked at the cable modem and it did a reset. The power light was on and all the bottom lights were off. Then the Send and Link lights blinked for a period of time until it reconnected.
- BenS14 years agoFormer Moderator@THomascampbell,
I see a few timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator- thomascampbell4 years agoNew Contributor
there's no splitter... the Coax is plugged directly into the modem from the wall. It's a fairly simple setup that goes directly from the wall to the cable modem to the WiFi router.
- BenS14 years agoFormer Moderator@Thomascampbell,
Thanks for letting me know. There are no network issues in your area that would be causing these kinds of issues that you are experiencing. Is your modem plugged into a surge protector /UPS or does it go directly into the wall?
Ben S.
Cox Support Forums Moderator
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