Forum Discussion
Allan
Moderator
@Thomascampbell, Your modem is up and running with a good signal and I do not see any unusual latency or packet loss to the modem. What happens when you experience these drops? Do the lights change on the modem or router? Do you get any error messages? -Allan, Cox Support Forums Moderator.
thomascampbell
4 years agoNew Contributor
The Router is a Google Mesh router. The light on it turns red (meaning no internet). Other devices lose connectivity as well. Next time it happens I'll check the modem. Happens daily. Not the same time either. It's almost on a 28-30 hour cycle.
- thomascampbell4 years agoNew Contributor
Just had another outage. 8:40am Pacific time on 12/13/2020.
This time I looked at the cable modem and it did a reset. The power light was on and all the bottom lights were off. Then the Send and Link lights blinked for a period of time until it reconnected.
- BenS14 years agoFormer Moderator@THomascampbell,
I see a few timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator- thomascampbell4 years agoNew Contributor
there's no splitter... the Coax is plugged directly into the modem from the wall. It's a fairly simple setup that goes directly from the wall to the cable modem to the WiFi router.
- SharonL4 years agoFormer ModeratorHello,
I am sorry you are experiencing this issue. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
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