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thomascampbell's avatar
thomascampbell
New Contributor
5 years ago

Internet Outage for 30 seconds usually once a day - Henderson, NV

A few weeks ago there was an outage in my community.  Before the outage I had rock solid Internet.  Since the outage once a day there is an outage of about 30 seconds.  I contacted support and the standard walk through of issues ensued and I abandonded it.  It is not my modem, it is not my router, I have a solid cable for both.  I've been in the industry for a long time and I know what I'm doing.  The problem is not on my side of the Demarc.

Is anyone else in Henderson, NV experiencing the same issue?

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Thomascampbell, Your modem is up and running with a good signal and I do not see any unusual latency or packet loss to the modem. What happens when you experience these drops? Do the lights change on the modem or router? Do you get any error messages? -Allan, Cox Support Forums Moderator.
    • thomascampbell's avatar
      thomascampbell
      New Contributor
      5 years ago

      The Router is a Google Mesh router.  The light on it turns red (meaning no internet).  Other devices lose connectivity as well.  Next time it happens I'll check the modem.  Happens daily.  Not the same time either.  It's almost on a 28-30 hour cycle.

      • thomascampbell's avatar
        thomascampbell
        New Contributor
        5 years ago

        Just had another outage.  8:40am Pacific time on 12/13/2020.

        This time I looked at the cable modem and it did a reset.  The power light was on and all the bottom lights were off.  Then the Send and Link lights blinked for a period of time until it reconnected.