Internet is constantly out. Getting support is a joke!
We have been having outages on a frequent basis. Why can't COX take time to notify customers when there are problems. Getting any kind of support is almost impossible.
Forum Discussion
Hello. I'm sorry to hear you're having network issues. I know that can be very upsetting and disruptive to your home. I know I'd be upset myself as I rely on a consistent connection as well. Outage notifications will go out ahead of time for planned daytime outages. Notifications for planned night time outages will be posted on cox.com and the Cox app. Unplanned events cannot be notified ahead of time as these are unforeseen events, but we'll always post an ETR once our engineers and techs are on site and evaluated the issue. If you'd like to discuss further, please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com if further assistance is needed. Thank you!
