Monday at 10:30pm, our neighborhood lost internet access. It is now Wednesday at 2:33pm and we have no ETA on a fix. I work remotely from home. Tech support offered no solve, so empathy, nothing. Said for me to wait until outage fixes as apparently a Cox hot spot is not available in my area . I have screenshot of interaction. I'm beyond frustrated! Anyone know what’s going on. Live in West Phx
Hi, there. I'm really sorry for the poor interaction you've received from us. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can provide feedback for you there, as well as investigate your outage issue.
I’ve emailed the address provided. Thank you … awaiting a response
Same here. We have a total outage since Monday evening. They moved it from unplanned outage to a network impairment. I also work from home. I have two cox hotspots that are just out of reach from my house as well. I live near 75th and Lower Buckey (not sure if that would be west Phoenix or not).
Hello, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. If concerns remain and you need our assistance, please email us at cox.help@cox.com anytime. We are always happy to help.
