Forum Discussion

Limof003's avatar
Limof003
New Contributor
3 months ago

Internet intermittently disconnects

So for the last few weeks I have been noticing that my internet connection randomly fails. I use both WiFi and Ethernet connection and the service will drop for a few minutes before connecting once again. Sometimes the outages last a much longer time than usual and has become disruptive in my gaming. I've tried resetting and restarting my modem countless times and the issue persists. I wish I could connect to my modem via its IP address, but I forgot that login info as well.

 

Any help would be greatly appreciated. 

  • MariaL's avatar
    MariaL
    Moderator
    3 months ago

    Hi Limof003,

    Please email our team at Cox.Help@cox.com with your full name, complete address, and this post so we can investigate this issue. 

    • Limof003's avatar
      Limof003
      New Contributor
      3 months ago

      I emailed as requested but have not heard back since. The connectivity issues are getting worse. Now the router gives me a flashing green light more often than not and keeps dropping. 

      • RaquelD's avatar
        RaquelD
        Moderator
        3 months ago

        Hello. I certainly apologize for the experience you're having with the connection. We do not have record of your email at cox.help@cox.com. If you're having trouble you can also reach us on Facebook or Twitter/X for assistance. We do want to get to the bottom of this. For immediate assistance please call 1-800-234-3993 to reach an agent for IP information and additional troubleshooting. Thank you.