Forum Discussion

vincent111's avatar
vincent111
New Contributor
5 years ago

Internet Drops At Random Daily

My internet has been dropping randomly for the last month or two daily. I've reinstalled my drivers, resetted my modem twice, check if there were any updates for my internet drives and still having the issue. Been looking up on the internet for help but haven't found anything about my issue yet. 

My modem is a TP-Link Archer CR700

This is from my Event Log

Time Priority Description
Tue May 12 17:41:08 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=18:d6:c7:39:a8:d3;CMTS-MAC=00:38:df:09:1d:cf;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=18:d6:c7:39:a8:d3;CMTS-MAC=00:38:df:09:1d:cf;CM-QOS=1.0;CM-VER=...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=18:d6:c7:39:a8:d3;CMTS-MAC=00:38:df:09:1d:cf;CM-QOS=1.0;CM-VER=3.0;

Startup Procedure


Procedure Status Comment
Acquire Downstream Channel 357000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK ^1/A099CC4B/141/001
Security Enabled BPI+

Downstream Bonded Channels


Channel Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 33 357000000 Hz 10.0 dBmV 40.2 dB
2 Locked QAM256 34 363000000 Hz 9.4 dBmV 40.4 dB
3 Locked QAM256 35 369000000 Hz 9.3 dBmV 40.3 dB
4 Locked QAM256 36 375000000 Hz 9.2 dBmV 40.3 dB
5 Locked QAM256 37 381000000 Hz 9.2 dBmV 40.2 dB
6 Locked QAM256 38 387000000 Hz 9.0 dBmV 40.2 dB
7 Locked QAM256 39 393000000 Hz 8.9 dBmV 40.2 dB
8 Locked QAM256 40 399000000 Hz 8.7 dBmV 40.1 dB
9 Locked QAM256 41 405000000 Hz 8.7 dBmV 40.1 dB
10 Locked QAM256 42 411000000 Hz 8.7 dBmV 40.1 dB
11 Locked QAM256 43 417000000 Hz 8.6 dBmV 40.0 dB
12 Locked QAM256 44 423000000 Hz 8.8 dBmV 40.1 dB
13 Locked QAM256 45 429000000 Hz 8.7 dBmV 40.0 dB
14 Locked QAM256 46 435000000 Hz 8.8 dBmV 40.0 dB
15 Locked QAM256 47 441000000 Hz 8.8 dBmV 40.1 dB
16 Locked QAM256 48 447000000 Hz 8.8 dBmV 40.1 dB

Upstream Bonded Channels

Channel Status Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 ksym/sec 36900000 Hz 31.3 dBmV
2 Locked ATDMA 1 5120 ksym/sec 17700000 Hz 31.3 dBmV
3 Locked ATDMA 2 5120 ksym/sec 24100000 Hz 31.3 dBmV
4 Locked ATDMA 3 5120 ksym/sec 30500000 Hz 31.3 dBmV
  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Vincent111. When this happens, do you notice an issue with wired or wireless devices or both? IF you wish to further troubleshoot this issue, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator