Forum Discussion

chamby66's avatar
chamby66
New Contributor
4 years ago

Internet constantly dropping, what is being done?

I have been a Cox customer for the last 20 years. For the last month, several times a day the internet will just become non-responsive. I've seen alerts about it being fixed and then I seen the same alert with a new fix date. Meanwhile I've upgraded to the fastest internet you offer, I've purchased the cox care package, I've had a service tech come out to rule out every possible issue. At this point I'm stuck constantly unable to utilize the service I'm paying for and this has been going for over a month. Could you tell me what is being done? Are the customers like myself who this constantly impacts going to get some sort of pro-rate on the monthly bill? I'm sitting here and from 9 going to 10 PM CST I can't use my service. I had to wait 20 minutes between starts and stops just to be able to get here to the forum. I've exhausted every avenue and would love to just understand why I constantly find myself paying for service I can't reliably count on. Any communication would be great.

Thanks,

Chris

bad service
connection issues
ConnectionLoss
coxsupport
  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Chamby66,

    I can certainly understand your frustrations. Please know we want you to enjoy your services. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator