Internet Connection Keeps Dropping/Resetting

Hello from the Phoenix Area,

I've been fighting with support for over a month now to get my service stabilized.  I'm expecting my 3rd Tech Visit tomorrow, which is supposed to be a Supervisor Technician.  I've been calling and tracking the outages.  I'm getting between 10-15 disconnects a day.  Some lasting up to 2 hours.  I've only had service for 7 weeks now with a brand new out of the box modem, which I've already replaced with another brand new out of the box modem.  Both having the same issues.  The cable has been tested and checked and new connectors put on the ends twice.  We've moved the connection to a different node.  Still getting dropped internet.  This happens throughout the day.  It doesn't seem to matter the time, amount of internet traffic, or possible other usage related issues.  It'll drop at 2am or 2pm or any other time in between either way.  I'm getting charged $75 for each tech visit to come in and "redo my cabling" (ie put new connectors on) and I'd gladly pay for the first tech trip if it would have fixed the issue.  However, it hasn't and I'm on my 3rd tech trip now.  My Meraki Router is showing outages coinciding with the critical errors in the event log with the record going all the way back to July 31st.

During the busy hours (Evenings 5pm to Midnight) latency will jump 20-25ms to 35-50ms, dropped packets will go from 0-3% to varying between 10-50%.  This is consistent every evening.  

I've had to contact support, insist on speaking to a manager (Which BTW none one wants to let you talk to), and demand escalated service because it's been weeks of "Reset you modem, check to make sure your connections are tight, look we reset your modem it's working now...."  and getting nothing fixed.

How does COX expect to retain customers if they can't provide the service that we are paying for?

Hopefully we can bring this to a resolution before decide it's not work dealing with COX anymore and switch to a different ISP.  Just know, if I switch at home, so to will I switch at work where we have over 60+ retail locations in the Metro Phoenix and surrounding areas. COX isn't the only ISP in town and customer service should remember that Business Users are made up of Home Users.  Piss off the wrong home user and you lose a lot of business overnight.  And yes I'm venting because I'm at the end of my patience.

Anyways, here's the pertinent information below concerning my modem, router, errors, connection stats, etc.

Current Hardware

Arris SB6183 Modem

Meraki MX64 Router

Current Status Log

Current System Time: Mon Aug 06 19:23:08 2018

Current Modem Event Log