Internet connection drops a few times per day
I had a tech visit last week to try and fix a jack. The coax in the jack turned out not to be Cox, so nothing was done with that. The tech did some work out on the box, and ever since the visit, my r...
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I would say your upstream is a little high on channel 3 and might be causing a problem. Hard to say without looking at the event logs but I don't think that model has any. Do you see any T3 timeout errors in the logs you can see?
How is that noted in the log? I'll pull what I can.
I couldn't find a picture from a Panoramic gateway but here is a picture of what a T3 time out will typically look like. Be sure to edit out your MAC address.
Got it. No mention of T3 in the logs going back to 5/24, which is all I have accessible that I can see. Also nothing returned for "time-out"
I don't think the Panoramic gateways have event(modem) logs only firewall(router) logs. One of the downsides of using Cox equipment. If you can call and reach Customer Advocacy Group(CAG) they might be able to see your logs remotely. They just need access to a program called Edgehealth which not all CAG reps have. Good luck!
