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tammyalex's avatar
New Contributor
5 years ago

Intermittent outages - North Central Phoenix

I have had no issues with my internet connection until a few weeks ago when we had an outage of a couple of hours.  Since then EVERY day, especially during the hours of 10:00 am and noon (but also sporadically other times)  we get intermittent outages that last a few minutes and are just enough to kick me out of business meetings being conducted through the internet.  A couple of times I was presenting and just disappeared from my presentation when an outage occurred.  This is getting very embarrassing.

I have polled neighbors through the neighborhood app and many are having the same issue in our area.  One is a school teacher who is getting kicked out of classes.   My equipment is in perfect working condition so calls to tech support yield no help whatsoever.  I need an honest answer as to what is going on in our area.  Is anything being done to correct this?  If I have some hope that it will be fixed that would help but I HAVE to be able to work from home and need reliable service.  

1 Reply

  • Hi Tammyalex. If you are having these intermittent issues, we may need to schedule a service call as this isn't normal. To do this, please send your complete address and name on the account along with this link to and we will be glad to further investigate this and if needed, schedule a service call. - Lisa, Cox Support Forums Moderator