Hi Colaves1,
I'm very sorry to learn you've had trouble for such a long period, and that you have also been unable to reach support. Please take a moment to email us at cox.help@cox.com with your home address and account name with a link to this forum post for assistance. You may wish to keep the included link or Cox Connect app to check the site for outages anytime.
www.cox.com/.../outages.html Additionally, our Facebook and Twitter support are more immediate than the peer-based forums setting. We look forward to hearing from you.
Erica
Cox Support Forums Moderator