I've been experiencing this issue every day for over a month now. Internet will be fine for a portion of the day but then suddenly speeds will fall down to very low levels (15 down, 0.5 up usually) and stay that way for several hours. If the problem resolves before night, I notice then my connection repeatedly drops and comes back throughout the rest of the night. I've been checking my modem's logs and power levels seem fine but I have many uncorrectables (modem status and log screenshots in links below)
I have had three techs out here to check out the problem. All cables are new and there are no splitters, the modem is new and all connections are wired. There's nothing left for the techs to do at my house. For the past week I've been unable to call support because I keep getting an automated message saying there's currently no service in my neighborhood, however the Cox app does not indicate any outage in my area.
i.postimg.cc/.../Screenshot-2020-05-03-Status.png
i.postimg.cc/.../Screenshot-2020-05-03-Event-Log.png
We have been having the same exact problem as you describe for the past 3 weeks. We've had numerous techs out to my house and my neighbors. I just shelled out a ton of money for a brand new cable modem (they kept insisting I needed to replace my modem despite the fact that my neighbor was having the exact same problem at the exact same times!). We live in Northern Virginia (Fairfax County). This is so frustrating.
","body@stringLength":"448","rawBody":"We have been having the same exact problem as you describe for the past 3 weeks. We've had numerous techs out to my house and my neighbors. I just shelled out a ton of money for a brand new cable modem (they kept insisting I needed to replace my modem despite the fact that my neighbor was having the exact same problem at the exact same times!). We live in Northern Virginia (Fairfax County). This is so frustrating.
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I can understand your frustration. To get help, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-05T03:12:56.000-07:00","lastPublishTime":"2020-05-05T03:12:56.000-07:00","metrics":{"__typename":"MessageMetrics","views":22},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:internet/message:132062/message:132068","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"317","rawBody":"Hi Yankees Fan 23. I can understand your frustration. To get help, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132068_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:4634":{"__typename":"User","id":"user:4634","uid":4634,"login":"mtwotheatt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-06T11:16:21.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:bekvh56327/user:4634"},"ModerationData:moderation_data:132069":{"__typename":"ModerationData","id":"moderation_data:132069","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:20831":{"__typename":"User","id":"user:20831","uid":20831,"login":"Allan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-08-18T14:53:49.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS0yMDgzMS0yMTUyaTMzNERCNjAzRjM1MkFCOEU"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:bekvh56327/user:20831"},"ForumReplyMessage:message:132069":{"__typename":"ForumReplyMessage","uid":132069,"id":"message:132069","revisionNum":1,"author":{"__ref":"User:user:4634"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"parent":{"__ref":"ForumReplyMessage:message:132064"},"conversation":{"__ref":"Conversation:conversation:132062"},"subject":"Re: Intermittent internet in my neighborhood?","moderationData":{"__ref":"ModerationData:moderation_data:132069"},"body":"Also Fairfax County here. It started over a month ago. I have 300/30 service and get near that all day then around 7-8pm like clockwork it drops. Download is fine but Upload goes from 30 to 2-5 without fail. I'm convinced they are throttling the upload speed at night. I have a direct line to the street with a single splitter. I replaced my modem with the latest Docsis 3.1 hoping that would fix it. It didn't.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-05-06T11:19:06.000-07:00","lastPublishTime":"2020-05-06T11:19:06.000-07:00","metrics":{"__typename":"MessageMetrics","views":34},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:internet/message:132062/message:132069","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:132072"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"424","rawBody":"Also Fairfax County here. It started over a month ago. I have 300/30 service and get near that all day then around 7-8pm like clockwork it drops. Download is fine but Upload goes from 30 to 2-5 without fail. I'm convinced they are throttling the upload speed at night. I have a direct line to the street with a single splitter. I replaced my modem with the latest Docsis 3.1 hoping that would fix it. It didn't.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132069_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:132072":{"__typename":"ModerationData","id":"moderation_data:132072","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:132072":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20831"},"id":"message:132072","revisionNum":1,"uid":132072,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet"},"parent":{"__ref":"ForumReplyMessage:message:132069"},"conversation":{"__ref":"Conversation:conversation:132062"},"subject":"Re: Intermittent internet in my neighborhood?","moderationData":{"__ref":"ModerationData:moderation_data:132072"},"body":"@Mtwotheatt, We can look further into that issue for you. Please send us an email with your full name and address to cox.hep@cox.com. Please include a brief description of the issue and any additional information such as traceroutes to the server in question. -Allan, Cox Support Forums Moderator","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-07T03:10:49.000-07:00","lastPublishTime":"2020-05-07T03:10:49.000-07:00","metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"community:bekvh56327board:internet/message:132062/message:132072","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"296","rawBody":"@Mtwotheatt, We can look further into that issue for you. Please send us an email with your full name and address to cox.hep@cox.com. Please include a brief description of the issue and any additional information such as traceroutes to the server in question. -Allan, Cox Support Forums Moderator","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132072_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1723047702000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"Revision:revision:132069_1":{"__typename":"Revision","id":"revision:132069_1","lastEditTime":"2020-05-06T11:19:06.000-07:00"},"Revision:revision:132072_1":{"__typename":"Revision","id":"revision:132072_1","lastEditTime":"2020-05-07T03:10:49.000-07:00"},"Revision:revision:132068_1":{"__typename":"Revision","id":"revision:132068_1","lastEditTime":"2020-05-05T03:12:56.000-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet","messageSubject":"intermittent-internet-in-my-neighborhood","messageId":"132062","replyId":"132064"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"cox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}