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flossy21's avatar
flossy21
New Contributor
5 years ago

Intermittent Connection Issues -- Just started this week Dec. 7th - modem data in this posting

I converted to work from home in March 2020.  My Cox service has been fabulous from then to just this week.  The only bandwidth being used in the daytime is for my work.  I am running the same equipm...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Flossy21

I've checked the surrounding area and not showing any issues that would be affecting service. The modem signal levels aren't at optimal performance levels. If you haven't tried unplugging the power cord, unscrewing all ends of the coax cable, and if there a splitter bypass it for testing purposes. If still experiencing an intermittent issue email your full name, address, and a link to this thread to cox.help@cox.com so we can schedule a technician out.


Jonathan J
Cox Moderator