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kirtleyj16's avatar
kirtleyj16
New Contributor
4 years ago

Intermittent Connection - T3/T4 Timeout

Hello,

For the last few months, we've been having intermittent connection issues where our internet drops around the same time every day.

It wasn't a huge deal before, but now working from home it's unbearable. Our modem is an Arris SB6183

Here's a copy of the error logs below and under that I've copied the current status of the modem as well. I'd appreciate any help. 

Thank you.

Mon Apr 13 12:16:41 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:16:42 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:23:08 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:23:21 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:23:41 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:23:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:23:48 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:24:28 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:24:32 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:01 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:08 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:12 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:12 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:12 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:25:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Mon Apr 13 12:28:31 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:36:35 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 12:37:10 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 13:25:13 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 18:43:24 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 18:44:58 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 18:45:31 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:14:03 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:15:36 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:15:47 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:15:48 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:15:56 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:16:08 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:16:36 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:16:48 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:17:00 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:17:08 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:17:36 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:17:42 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 13 19:18:08 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 04:47:59 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 04:48:00 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 04:49:05 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:15:43 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:15:53 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:16:15 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:20:47 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:25:22 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:25:54 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:49:00 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:49:01 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 11:49:33 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 12:03:58 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 12:04:31 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 12:19:22 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 12:33:58 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 12:59:54 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 14:58:19 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 19:17:40 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 19:30:12 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 19:43:10 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 19:53:43 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 14 21:59:02 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 02:55:06 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 02:55:39 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 02:56:26 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 02:57:31 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 05:07:00 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 10:55:24 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 10:55:50 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 10:55:57 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:03:24 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:03:36 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:03:56 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:03:56 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:04:08 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:04:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:04:44 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:04:48 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:05:16 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:05:43 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:05:48 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:05:48 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:05:48 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:06:16 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:06:43 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Wed Apr 15 11:07:01 2020 Critical (3) No Ranging Response received - T3 time-out
Wed Apr 15 11:07:10 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Wed Apr 15 11:07:03 2020 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.0;CM-VER=3.0;
Tue Apr 28 13:51:07 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 28 13:53:36 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 28 13:54:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;
Tue Apr 28 14:03:22 2020 Warning (5) Unicast DSID PSN startup error
Tue Apr 28 14:05:23 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:7e:5a;CMTS-MAC=2c:73:a0:78:46:b4;CM-QOS=1.1;CM-VER=3.0;

Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 25 927000000 Hz -6.9 dBmV 39.7 dB 24121 44290
2 Locked QAM256 12 849000000 Hz -6.4 dBmV 40.1 dB 27107 57137
3 Locked QAM256 14 861000000 Hz -6.4 dBmV 40.2 dB 2598 8741
4 Locked QAM256 15 867000000 Hz -6.4 dBmV 40.2 dB 11411 47442
5 Locked QAM256 16 873000000 Hz -6.3 dBmV 40.3 dB 18903 71066
6 Locked QAM256 17 879000000 Hz -6.5 dBmV 40.2 dB 38253 65320
7 Locked QAM256 18 885000000 Hz -6.8 dBmV 40.0 dB 35015 92970
8 Locked QAM256 19 891000000 Hz -7.2 dBmV 39.9 dB 25700 48296
9 Locked QAM256 20 897000000 Hz -7.0 dBmV 40.1 dB 23454 47933
10 Locked QAM256 37 381000000 Hz 1.4 dBmV 44.9 dB 22069 59106
11 Locked QAM256 21 903000000 Hz -7.0 dBmV 40.1 dB 23746 46702
12 Locked QAM256 22 909000000 Hz -6.9 dBmV 40.1 dB 24174 47728
13 Locked QAM256 23 915000000 Hz -6.9 dBmV 39.9 dB 24435 47381
14 Locked QAM256 24 921000000 Hz -7.0 dBmV 39.8 dB 29022 51461
15 Locked QAM256 31 963000000 Hz -7.9 dBmV 39.1 dB 37257 54009
16 Locked QAM256 32 969000000 Hz -8.0 dBmV 39.1 dB 29386 45396

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 42.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 42.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 41.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 40.5 dBmV

3 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @kirtleyj16


    Have you already check your coax connection and make sure they're secure? Also, Is the coax cable running straight to the modem or splitter/amp?

    Jonathan J
    Cox Moderator
    • kirtleyj16's avatar
      kirtleyj16
      New Contributor

      Hi jonathanj,

      Yes, I've checked the coax connection and it is secure. Also, the coax cable is running straight to the modem.

      • Allan's avatar
        Allan
        Moderator
        @Kirtleyj16, At this point, we may need to send out a tech. Please send us an email to cox.help@cox.com with your full address and a link to this thread. Thanks. -Allan, Cox Support Forums Moderator.