Forum Discussion

kirtleyj16's avatar
kirtleyj16
New Contributor
5 years ago

Intermittent Connection - T3/T4 Timeout

Hello, For the last few months, we've been having intermittent connection issues where our internet drops around the same time every day. It wasn't a huge deal before, but now working from home i...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@kirtleyj16


Have you already check your coax connection and make sure they're secure? Also, Is the coax cable running straight to the modem or splitter/amp?

Jonathan J
Cox Moderator
  • kirtleyj16's avatar
    kirtleyj16
    New Contributor
    5 years ago

    Hi jonathanj,

    Yes, I've checked the coax connection and it is secure. Also, the coax cable is running straight to the modem.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Kirtleyj16, At this point, we may need to send out a tech. Please send us an email to cox.help@cox.com with your full address and a link to this thread. Thanks. -Allan, Cox Support Forums Moderator.