I'm trying to make use of Inbox Filters on my enhanced email account. Cox support is terrible with regard to SPAM. I mean, the worst really. The support techs have zero knowledge. They keep trying t...
Paul, you are not alone. I have the same problem. I spent over 4 hours trying to delete all this junk that suddenly came with the "new platform" for email. Not only do I have the same problem as you, but I also have a problem when deleting a group of emails I am finding they have returned. The screen will blink when deleting. They appear to be gone. Then the screen blinks again and they are back. I even check the number of emails I have when deleting and compare that to the number left after deleting...it's still the same because they have come back in very same order as well as the same dates. Since they switched to this "outsourcing" of email, it has been the worse that I have ever seen. And, the website is a joke. Finding things that used to be at my finger tips I now have to do a by-guess-by-gully to find things such as paying my bill. Whoever named categories didn't know what they were doing because for the most part they do not represent what one is looking for.
It's not a good experience. The spam is the worse ever. We are stuck with it. I'll never find this page again. Ha ha...I was looking for something else....as usual!!
Yes, the interface is very clunky. Sometimes, if you look, the little Refresh Icon is still spinning and most times items deleted or "junked" will end up no longer in your inbox. Sometimes they don't move out. I can always get them eventually!
The thing about inbox filters not working is just plain irritating. It's the last line of defense, because Cox sure isn't doing anything about it. So, make filters. But what happens when they plain stop working for no reason? Last line of defense is gone... 😞