I see all the past issues with accessing email that are now locked for new comments. For the past 10 months I can not access my accounts through my hombre pc. I've tried several browsers. Chrome, Microsoft, firefox modzilla... I wad then informed my pc was too old for cox's new appsuite. Brand new pc installed yesterday, same problem. Went through all the same steps as last time with cox chat. Anyone find a solution that works?
Can not get in via enhanced webmail. Can only get to email via classic mode. And, sometimes not this way. Have had problem for past month o so. Gotten worse.
I had issue with MS Edge . I found that using InPrivate browsing worked for me.
The new interface is a complete joke. PLEASE give me the option to go back to the old, simple interface. It is obvious after months of pain that this new system does not work, and that COX does not seem to have the tech skills to make it work. We need the option to go back to the classic interface and just have a simple client to quickly access our mail on the web. This is one of the worst "upgrades" I have seen a company do. And it is like COX just ignores the fact that it doesn't work. Pitiful.
Yes I've tried this. Not with great success.
Same issue here. Was told by a support person to reset my password and that I should be able to log in easily (since they could see everything). Have reset it twice now. Still can't access my e-mail. Thank God I don't use it for anything important, as it is untrustworthy.
Yes I did (through the "forgot password" link, and answered the secret question). New password has nothing common with old password. The only thing I use to access Cox e-mail are my two desktops, and only through the Cox website. Still doesn't work.....
