Inability to sign on to cox email...
I see all the past issues with accessing email that are now locked for new comments. For the past 10 months I can not access my accounts through my hombre pc. I've tried several browsers. Chrome, ...
Forum Discussion
Hi. Did you reset your password through the forgot password link on idm.east.cox.net/.../myemail and answer the secret question? Also, please make sure you are using a totally new password that isn't any variation of your old password. Once you reset your password, you will need to update all devices and 3rd party applications that are used to access email. Please let us know how this works for you. Thanks, Lisa - Cox Support Forums Moderator
Yes I did (through the "forgot password" link, and answered the secret question). New password has nothing common with old password. The only thing I use to access Cox e-mail are my two desktops, and only through the Cox website. Still doesn't work.....
- Hi KMRing, a while back Cox updated all of their email settings. I'm including a link that explains that process: https://bit.ly/2AtkAjE . Please take a moment to review the information, then try myemail.cox.net and let us know if that works for you. -Thanks, Carol
I don't use ANY of those clients listed. I use the website only - your website. It...does...not...work. As I said earlier, I'm glad that I don't trust Cox webmail for anything important, at least for about the last 7 years. I've been a Cox customer for over 30 years, and this is a new low.
- Hello KMRing, if you are still unable to access your email account and need for us to look into your account personally. We can definitely be able to assist you with this. If you are needing help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full-service address with a link to this thread so we can get started. -Dan
