Inability to sign on to cox email...
I see all the past issues with accessing email that are now locked for new comments. For the past 10 months I can not access my accounts through my hombre pc. I've tried several browsers. Chrome, ...
Forum Discussion
Same issue here. Was told by a support person to reset my password and that I should be able to log in easily (since they could see everything). Have reset it twice now. Still can't access my e-mail. Thank God I don't use it for anything important, as it is untrustworthy.
- Hi. Did you reset your password through the forgot password link on idm.east.cox.net/.../myemail and answer the secret question? Also, please make sure you are using a totally new password that isn't any variation of your old password. Once you reset your password, you will need to update all devices and 3rd party applications that are used to access email. Please let us know how this works for you. Thanks, Lisa - Cox Support Forums Moderator
Yes I did (through the "forgot password" link, and answered the secret question). New password has nothing common with old password. The only thing I use to access Cox e-mail are my two desktops, and only through the Cox website. Still doesn't work.....
- Hi KMRing, a while back Cox updated all of their email settings. I'm including a link that explains that process: https://bit.ly/2AtkAjE . Please take a moment to review the information, then try myemail.cox.net and let us know if that works for you. -Thanks, Carol
I've reset password, gone through different browsers. All the same. I was told twice my problem was being escalated to tier 2.... but no one has contacted me. Nothing has been resolved.
