Forum Discussion

llowisz's avatar
llowisz
New Contributor
7 years ago

How do you get satisfying customer service with Cox?

I am a BRAND new customer. I signed up last week. They already did not honor the deal that I was given by three separate people and told me it was too bad. If you haven't already signed up, DON'T DO IT.

  • Rob_H_'s avatar
    Rob_H_
    Contributor II

    If you haven't already, ask to speak with a manager in "Escalations".  When the individual answers the phone in Escalations, ascertain their name and be sure to ask if they are a member of management. If they are unable to resolve the matter, another option would be filing an online complaint with the utility regulation authority in your state.  Here in Virginia, it happens to be the State Corporation Commission.  The Better Business Bureau (BBB) is another option.  Good luck.

  • Hi Llowisz, this isn't the Cox experience we want for any of our customers! Please allow my team to investigate what happened. Email your full name, address, and a link to this page to cox.help@cox.com. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator