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JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago
Solved

Hour wait?

Why is there up to an hour wait for Cox phone support?    Is support short staffed, or overwhelmed by hurricane Laura?  4 months ago I could get a tech in 5 min.

  • JeffinLouisiana's avatar
    JeffinLouisiana
    4 years ago

    We had another plant issue in the area which was cleared in under two hours.   Nice job.

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  • dundee2002's avatar
    dundee2002
    New Contributor II
    4 years ago

    Try to chat with cox agent. need to wait for at least 30 min to start to chat with agent and wait another 10-20min for answering each question. Sometimes need to chat several agents till resolution. 

    you may email at cox.help@cox.com. the service quality seems like the same but at least you donot need to stay on the line.

  • JeffinLouisiana's avatar
    JeffinLouisiana
    Contributor
    4 years ago

    Are these signals good?  SB8200

    Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
    29 Locked QAM256 849000000 Hz 2.1 dBmV 40.0 dB 26226 5820
    1 Locked QAM256 681000000 Hz 4.6 dBmV 40.5 dB 30601 7339
    2 Locked QAM256 687000000 Hz 3.8 dBmV 39.4 dB 36127 9511
    3 Locked QAM256 693000000 Hz 3.8 dBmV 40.3 dB 32374 7705
    4 Locked QAM256 699000000 Hz 4.5 dBmV 39.8 dB 30153 7200
    5 Locked QAM256 705000000 Hz 4.2 dBmV 39.8 dB 31320 7945
    6 Locked QAM256 711000000 Hz 4.9 dBmV 40.6 dB 31780 7881
    7 Locked QAM256 717000000 Hz 4.3 dBmV 40.6 dB 26223 6368
    8 Locked QAM256 723000000 Hz 4.5 dBmV 39.9 dB 30496 8181
    9 Locked QAM256 729000000 Hz 4.2 dBmV 40.3 dB 29767 7047
    10 Locked QAM256 735000000 Hz 4.4 dBmV 40.4 dB 27277 6754
    11 Locked QAM256 741000000 Hz 4.3 dBmV 40.2 dB 25998 6263
    12 Locked QAM256 747000000 Hz 4.2 dBmV 40.1 dB 31846 8168
    13 Locked QAM256 753000000 Hz 4.4 dBmV 40.1 dB 24084 5610
    14 Locked QAM256 759000000 Hz 3.3 dBmV 39.8 dB 30604 8073
    15 Locked QAM256 765000000 Hz 4.8 dBmV 40.2 dB 28435 6899
    16 Locked QAM256 771000000 Hz 3.3 dBmV 40.2 dB 30461 7321
    17 Locked QAM256 777000000 Hz 4.3 dBmV 40.2 dB 23139 5230
    18 Locked QAM256 783000000 Hz 4.2 dBmV 40.8 dB 31332 8543
    19 Locked QAM256 789000000 Hz 5.1 dBmV 41.1 dB 26906 5104
    20 Locked QAM256 795000000 Hz 3.7 dBmV 39.9 dB 27110 6445
    21 Locked QAM256 801000000 Hz 3.9 dBmV 39.9 dB 29222 7365
    22 Locked QAM256 807000000 Hz 4.4 dBmV 40.5 dB 27262 6815
    23 Locked QAM256 813000000 Hz 3.9 dBmV 40.4 dB 25891 5640
    24 Locked QAM256 819000000 Hz 4.9 dBmV 41.1 dB 24583 5469
    25 Locked QAM256 825000000 Hz 3.8 dBmV 40.4 dB 29810 8496
    26 Locked QAM256 831000000 Hz 4.5 dBmV 40.8 dB 19720 3802
    27 Locked QAM256 837000000 Hz 2.5 dBmV 40.3 dB 28810 7524
    28 Locked QAM256 843000000 Hz 1.5 dBmV 39.5 dB 23681 4498
    30 Locked QAM256 855000000 Hz 1.4 dBmV 39.9 dB 21188 3432
    31 Locked QAM256 861000000 Hz 1.0 dBmV 39.6 dB 27558 6156
    32 Locked QAM256 867000000 Hz 1.8 dBmV 40.0 dB 22925 3898
    159 Locked Other 300000000 Hz 8.5 dBmV 41.2 dB 2081100305 123973



    Upstream Bonded Channels
    Channel Channel ID Lock Status US Channel Type Frequency Width Power
    1 2 Locked SC-QAM Upstream 30285000 Hz 6400000 Hz 47.0 dBmV
    2 1 Locked SC-QAM Upstream 36685000 Hz 6400000 Hz 48.0 dBmV
    3 3 Locked SC-QAM Upstream 23885000 Hz 6400000 Hz 46.0 dBmV
    4 4 Locked SC-QAM Upstream 17485000 Hz 6400000 Hz 47.0 dBmV
    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @JeffinLouisiana, All of your signal levels look good, I also checked your modem from our end and the signal levels look good as well.
      Ben S.
      Cox Support Forums Moderator
      • JeffinLouisiana's avatar
        JeffinLouisiana
        Contributor
        4 years ago

        We had another plant issue in the area which was cleared in under two hours.   Nice job.