Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago
Solved

Hour wait?

Why is there up to an hour wait for Cox phone support?    Is support short staffed, or overwhelmed by hurricane Laura?  4 months ago I could get a tech in 5 min.
  • JeffinLouisiana's avatar
    JeffinLouisiana
    4 years ago

    We had another plant issue in the area which was cleared in under two hours.   Nice job.

dundee2002's avatar
dundee2002
New Contributor II
4 years ago

Try to chat with cox agent. need to wait for at least 30 min to start to chat with agent and wait another 10-20min for answering each question. Sometimes need to chat several agents till resolution. 

you may email at cox.help@cox.com. the service quality seems like the same but at least you donot need to stay on the line.