To many people trying to use the internet at the same time. Systemic problem of overselling services and bandwidth on a node. Cox was not anticipating a day would come when thousands of customers where going to be forced to work from home and require a stable internet connection. But such is the risk of overselling a product you dont have the infrastructure to support.
Kevin you cant honestly tell me my node is not over saturated? That you did not sell to many accounts with to many high bandwidth and gigblast in my neighborhood and that is not the problem because you pro-actively built infrastructure to handle it? This problem has been ongoing for almost two years. Every day at 5 pm to 10 pm the internet is unstable and only usable for surfing the internet. Now why do you think that is Kevin? As a an intelligent man, I am sure you can use deductive reasoning to determine why a time frame of each day provides unreliable internet.
Its insulting that you ask me to email cox help as if I have not been fighting this for a year and some change already. Trust me I know how to reset the modem, you guys made me an expert in resetting modems because that is the only troubleshooting capacity @cox.com or your tier 1 call in support has.
