Forum Discussion

SnpynAZ's avatar
SnpynAZ
New Contributor III
5 years ago

Unfortunately still more of the same with the speed tests and still no response from Cox support via multiple email requests. No further responses here either. Good luck everyone out there... seems many of us are in the same proverbial support boat and it feels like it's sinking... 😞

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello. We are currently doing overnight maintenance in your area to better your signal and your internet experience. We hope it will resolve the signal issue you were experiencing.

    Crystal
    Cox Support Forum Moderator
    • SnpynAZ's avatar
      SnpynAZ
      New Contributor III
      5 years ago

      Thank you for the response Crystal. I'll admit I do not have much optimism this will resolve the issues but I appreciate at least some sort of response. Here are the more speed test numbers "pre" overnight maintenance...

      PING: 13ms

      JITTER: 9ms

      DOWNLOAD: 70.2 Mbps

      UPLOAD: 10.2 Mbps

       

      PING: 9ms

      JITTER: 5ms

      DOWNLOAD: 66.1 Mbps

      UPLOAD: 10.3 Mbps

       

      PING: 11ms

      JITTER: 5ms

      DOWNLOAD: 67.8 Mbps

      UPLOAD: 10.2 Mbps

       

      PING: 12ms

      JITTER: 4ms

      DOWNLOAD: 71.4 Mbps

      UPLOAD: 10.2 Mbps

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        @SnpynAZ, What results are you getting post overnight maintenance. We can use those results for comparisons. -Allan, Cox Support Forums Moderator.